Privacy Policy

1. Information We Collect

When you contact Good Plumber Puchong or use our services, we may collect the following types of information:

• Your name and contact details (phone number, email address, WhatsApp number)
• Your property address or service location
• Details about the plumbing issue or service you require
• Photos or videos you share with us related to the plumbing problem
• Payment and billing information
• Service history and job reference numbers
• Information collected automatically through our website, such as IP address, browser type, and pages visited

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, schedule, and deliver plumbing services you have requested
• To communicate with you about your service booking, including confirmations, updates, and follow-ups
• To process payments and issue invoices
• To honour our workmanship warranty and manage warranty claims
• To improve our services, website, and customer experience
• To respond to your enquiries and provide customer support
• To send service reminders or maintenance tips, where you have consented

3. Data Sharing

Good Plumber Puchong does not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• With our plumbing team members who need the information to perform your requested service
• With payment processors to complete transactions securely
• When required by law, regulation, or legal process
• To protect the rights, property, or safety of Good Plumber Puchong, our customers, or the public

4. Data Security

We take reasonable measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. This includes secure storage of digital records and limiting access to your information to authorised personnel only.

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

5. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use our site.

We may use cookies for:

• Website analytics to understand visitor behaviour and improve our site
• Remembering your preferences for a better browsing experience
• Ensuring our website functions correctly

You can control cookie settings through your browser. Disabling cookies may affect some features of our website.

6. Your Rights

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete personal data
• Withdraw your consent for us to process your data (where consent was the basis for processing)
• Request that we limit the processing of your personal data in certain circumstances

To exercise any of these rights, please contact us using the details provided below.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, you can reach us at:

Good Plumber Puchong

Email: [email protected]

WhatsApp: 016-489 2821

We aim to respond to all privacy-related enquiries within 14 business days.